General terms and conditions of sale and service
In force: Version 2 of 06/10/2026
Article 1 — Scope and definitions
1.1. These general terms and conditions apply to all inspection, control and consultancy services performed by BELOR ASBL (hereinafter « BELOR »), as well as to the related quotations, orders and invoices, to the exclusion of any other conditions. Any derogation requires prior written agreement. Conditions signed in a specific agreement (in particular partner agreements with agreed prices) take precedence over these terms.
1.2. « Professional client »: any client acting for purposes within the scope of its professional activity (company, self-employed person, agency, property manager…). « Consumer »: any natural person acting for purposes outside his or her professional activity. Some clauses below expressly distinguish between the two regimes; failing such distinction, the clause applies to both.
1.3. Any other or contrary clause that may be stipulated in purchase orders, specifications or any other document issued by the client is only enforceable against BELOR if BELOR has agreed to it beforehand, expressly and in writing.
1.4. Contractual documents. In the event of any contradiction, the documents apply in the following order: (1) the specific agreement signed by the parties; (2) the accepted quotation and the special conditions applicable to certain services; (3) these general terms and conditions.
Article 2 — Quotations and orders
2.1. Unless stated otherwise, our quotations are valid for 30 days and are indivisible.
2.2. Prices are based on continuous performance during working hours. Services requested outside working hours are subject to a surcharge agreed in advance.
2.3. Changes. Any change to the order (scope of the assignment, number of installations, schedule, additional services…) requires prior written agreement (amendment or specific agreement). If no price is agreed in that agreement, changed or additional services are invoiced at the rate in force on the day they are performed. For consumers, this price is communicated before their agreement.
2.4. Acceptance. The quotation is accepted by signing it, by hand or electronically (in particular through the personal link sent by BELOR), or by sending a purchase order that refers to it. Acceptance of the quotation entails acceptance of these general terms and conditions, which are attached to the quotation; a client's purchase order only derogates from them under the conditions of article 1.3.
2.5. Evidence. The parties acknowledge the evidential value of the electronic acceptance of a quotation: electronic signature within the meaning of Regulation (EU) No 910/2014 (eIDAS), verification of the signatory's email address, time-stamped log of the exchanges and digital fingerprint of the documents, kept by BELOR.
2.6. Consumer's right of withdrawal. A consumer who concludes a distance contract (in particular online) or an off-premises contract has 14 calendar days from the conclusion of the contract to withdraw, without giving any reason, by an unequivocal statement sent to info@belor.be. If the consumer has expressly requested that the service begin during this period, he or she pays the amount corresponding to the part already performed at the time of withdrawal. The consumer loses the right of withdrawal once the service has been fully performed with his or her prior express consent and acknowledgement of the loss of that right (articles VI.47 and VI.53 of the Belgian Code of Economic Law).
Article 3 — Performance of services
3.1. The services ordered are performed by BELOR or by subcontractors acting on its behalf and under its responsibility.
3.2. For inspections carried out under accreditation (NBN EN ISO/IEC 17020), BELOR only uses subcontractors whose competence has been established in accordance with its quality system, and informs the client beforehand.
Article 4 — Client's obligations and access to installations
4.1. The client ensures that the installations to be inspected are accessible and that the documents needed for the inspection (diagrams, plans, previous reports…) are available. The client communicates in advance any information relevant to the inspector's safety.
4.2. The client is responsible for obtaining the permits needed to carry out the inspections and for providing BELOR in writing, before the intervention, with all precise information concerning underground pipes, cables and structures of any kind. The client also ensures that the site is easily and safely accessible to BELOR's staff.
4.3. Failing this, the professional client remains solely liable and bears all costs and consequences of any damage resulting from these failures. The consumer is liable under ordinary law.
4.4. Missed appointment / wasted trip. If the inspection cannot take place because of the client (absence, inaccessible installation, cancellation less than 48 working hours before the appointment), BELOR charges a flat-rate travel fee according to the applicable rate, communicated before the appointment is made. This article applies to inspections ordered by service order (ODS) and to consumers; services performed under a quotation for professional clients are governed by article 5 bis.
Article 5 — Performance dates and force majeure
5.1. Unless expressly committed to in writing, intervention dates are indicative. A postponement due to force majeure, to the site access conditions or to the act of a third party gives no right to compensation and does not justify cancelling the order. In the event of force majeure affecting BELOR, performance is suspended by operation of law without compensation, and the service is rescheduled as soon as possible, without prejudice to the sums owed by the client under article 5 bis.
Article 5 bis — Cancellation, postponement and on-site impediment (services under a quotation)
5 bis.1. Scope. This article applies to services performed under a quotation for professional clients. For inspections ordered by service order (ODS) and for consumers, only article 4.4 applies.
5 bis.2. Cancellation or postponement by the client. Any cancellation or postponement of a scheduled intervention must be notified to BELOR in writing. Except in the event of fault on BELOR's part or force majeure affecting BELOR (article 5), and whatever the cause, the following are due:
- more than 5 working days before the intervention: no charge, except costs already incurred and not recoverable;
- between 5 and 2 working days before: 30 % of the price of the cancelled days;
- less than 2 working days before, or after the staff member has set off: 100 % of the price of the first cancelled day and 50 % of the price of the following days.
For assignments lasting several days, these amounts are calculated on a maximum of 5 cancelled days.
5 bis.3. On-site impediment. An on-site impediment is any event not attributable to BELOR that prevents, interrupts or limits the intervention of its staff. This is in particular the case in the following situations:
- strike, picket or collective action on the site or at the premises of the client, the project owner, the site operator or another contractor;
- closure, evacuation or access restriction decided by the site operator, the project owner or the client;
- health measures (epidemic, quarantine, protocol) specific to the site or the client;
- refusal of access, or badge, work permit or safety induction not provided;
- area, installation or works not ready;
- incident or alarm on site;
- site shutdown due to bad weather.
5 bis.4. Consequences. These events fall within the client's sphere. Even if they constitute force majeure for the client, they do not release the client from its obligation to pay:
- a) the attendance and travel time of each staff member deployed, at the agreed hourly rate, with a minimum of half a day per staff member;
- b) costs incurred and not recoverable (travel, accommodation, rental, equipment);
- c) for long-term assignments, a standby fee of 50 % of the daily rate per working day of interruption, for as long as BELOR keeps its staff available, for a maximum of 5 working days.
Beyond 5 working days of interruption, BELOR may reassign its staff. The resumption is then scheduled according to their availability, and remobilisation costs equal to half a day at the agreed rate may be invoiced.
5 bis.5. Contractual chain. Where the client is neither the site operator nor the project owner (for example a general contractor on the site of an industrial principal), the client is liable towards BELOR for any impediment originating on the site, with the site operator, with the project owner or with the other contractors. In accordance with article 6.6, the sums due under this article are payable even if the client cannot recover them from its principal, and their payment is not conditional on the payment owed to the client by that principal. BELOR provides the client with the supporting documents needed to pass them on in its own claims.
5 bis.6. Information. The client informs BELOR in writing without delay of any known or announced event that could prevent the intervention (strike notice, planned closure, new protocol). Failing this, if the staff member has made a wasted trip, the scheduled day is due in full (100 %). The client communicates the site's access and safety rules and appoints a contact person who can be reached during the intervention.
5 bis.7. Record. BELOR's staff member records the impediment: time of arrival, nature of the impediment, contact person on site and, where permitted, a photo. BELOR notifies this record to the client by email on the same day. The record is authoritative unless evidence to the contrary is provided within 5 working days. If no solution is found within one hour, the staff member may leave the site.
5 bis.8. Events within BELOR's sphere. Events within BELOR's sphere (strike or unavailability of its staff, failure of its resources) do not give rise to any invoicing under this article. Article 5 then applies.
Article 6 — Invoicing and payment terms
6.1. Unless otherwise stipulated in the quotation or in a specific agreement, invoices are payable within 30 calendar days of their date, net and without discount, to BELOR's account stated on the invoice.
6.2. The quotation may provide for a deposit to be paid with the order; its amount is deducted from the final invoice.
6.3. Agreed periodic invoicing. For professional clients with a periodic invoicing agreement, services are grouped on periodic invoices payable within 30 calendar days, net and without discount. Articles 7 and 9.1 apply to these invoices.
6.4. Special conditions may provide for other payment terms for certain services, in particular payment in cash at the end of the inspection; they then take precedence over this article (article 1.4).
6.5. Any complaint about an invoice must be sent within 15 days of its dispatch, by registered letter or by email to info@belor.be. After this period, the invoice is deemed accepted, without prejudice to consumers' statutory rights.
6.6. Disputes with third parties. A dispute between the professional client and a third party (neighbour, contractor, project owner…) does not entitle the client to suspend or defer payment for BELOR's services.
Article 7 — Late payment: professional clients (B2B)
7.1. Any invoice unpaid on its due date bears, by operation of law and without prior notice, late-payment interest at the rate provided for by the Belgian law of 2 August 2002 on combating late payment in commercial transactions.
7.2. It is also increased, by operation of law and without prior notice, by a flat-rate compensation of 15 % of the unpaid amount, with a minimum of 125 €, covering extrajudicial recovery costs, without prejudice to the statutory flat fee of 40 € (art. 6 of the law of 2/8/2002) and to reasonable compensation for all other relevant recovery costs.
7.3. Any late payment makes all other claims of BELOR against the same client immediately due, even if not yet due.
7.4. BELOR is entitled to suspend any ongoing or future service until payment in full, in accordance with article 9.
Article 8 — Late payment: consumers (B2C, Book XIX of the Code of Economic Law)
8.1. When the due date has passed, BELOR sends the consumer a first free reminder. No interest or compensation is due for the period of 14 calendar days following the dispatch of this reminder (from the 3rd working day after dispatch if the reminder is sent by post).
8.2. If payment has not been made at the end of this period, the following are due:
- late-payment interest at the rate provided for by the law of 2 August 2002, calculated on the outstanding balance from the calendar day following the expiry of the 14-day period;
- a flat-rate compensation capped in accordance with article XIX.4 of the Code of Economic Law: 20 € if the balance is 150 € or less; 30 € plus 10 % of the amount due on the portion between 150.01 € and 500 €; 65 € plus 5 % of the amount due on the portion above 500 €, with a maximum of 2 000 €.
8.3. Reciprocity. If BELOR fails to perform an essential obligation after formal notice and the expiry of a 14-calendar-day period, the consumer is entitled to compensation equivalent to that provided for in article 8.2.
Article 9 — Reports and certificates
9.1. Reports, official records and certificates are drawn up after the inspection and are only delivered after full payment for the corresponding service, except for clients with a valid periodic invoicing agreement.
9.2. Until payment has been made, BELOR may suspend access to the reports, including through the online client area. This retention does not release the client from its statutory obligations relating to the inspection carried out.
9.3. Retention period. BELOR keeps the reports, official records and certificates it has issued for at least five years from their issue. During this period, a copy is provided to the client upon simple request.
Article 10 — Liability
10.1. BELOR's liability is limited to direct damage caused by its proven fault in performing the assignment, up to the ceiling of its civil liability insurance policy, except in the event of fraud or gross negligence.
10.2. BELOR is not liable for deterioration of the installations inspected, except in the event of proven fault on its part.
10.3. The inspection concerns the condition of the installation at the time of the visit; it constitutes neither a guarantee of future proper operation nor an acceptance of a third party's work.
Article 11 — Data protection
11.1. Personal data are processed in accordance with the GDPR and with the privacy policy available on www.belor.be.
Article 12 — Applicable law and disputes
12.1. Belgian law applies.
12.2. The parties favour an amicable settlement. Consumers may contact the Consumer Mediation Service (https://mediationconsommateur.be).
12.3. Professional clients: failing an amicable settlement, the courts of the judicial district of Walloon Brabant (Nivelles division) have exclusive jurisdiction.
12.4. Consumers: the ordinary rules of jurisdiction apply (art. 624 of the Belgian Judicial Code).